30 Day Return Policy to all our customers

The Company is pleased to offer our valued customers the following 30 Day Return Policy. This policy applies to purchases from Tele World FZCO.

Terms and Conditions for Returns

• Returns must be submitted within thirty (30) days of the invoice date. Returns submitted past thirty (30) days may be accepted in our sole discretion and will require approval from Rma Department.
• No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.
• any Item which we have received without Functional Faults will be returned to the customer.
• All phones we will shipped to the customer with security seal (small Screw sized) which is mandatory for all our Rma units and if something is not with the Security seal Rma Department will decline the unit and we can't process the Credit note for that unit.
• All authorized return items must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned.
• Authorized returns will be issued an RMA number by us. All RMA numbers issued are valid for 7 - 14 days
• The customer is responsible for all return shipping costs.
• Any item that is returned in a condition different than what was shipped out may be rejected for return.
• Once the return merchandise is received and verified, a credit will be issued for the returned devices within five (5-7) business days.

Please note that no customer should ever receive a device with the following defects (“Critical Defects“) Since we Test each phone before we ship out to our Customers:

• No power/Apple logo stuck
• Apple activation problem
• Account lock
• iTunes
• touch ID

If you receive an item with a Critical Defect, you should request a return authorization immediately within 3 business days of Shipment Received in your premises.

Devices Sold as Fully Functional

Fully Functional Grades (A++, A/A+, A/B, B/C)

Any of the above grades that we represent as fully functional can be returned for any functional defect that is found.

Devices Sold As Non Fully Functional auction stocks or Apple ASIS

Devices sold Non Functional may vary every deal Please ask your account Manager to inform you about the Warranty for Non Functional Devices

we do not provide warranty for Apple ASIS as its sold same sealed boxes how we received, where as we give Lock and ICloud warranty for all Auction stocks which we sell direct sealed boxes ASITIS as how we received.

Discounts Instead of Returns

We understand that in some cases, our customers would prefer to get a Discount (partial credit) on a defective device rather than incur the shipping cost of returns. These requests will be handled on a case-by-case basis in the sole discretion of the Company.

*Please note that this does not apply to devices with Critical Defects (see above for a list of Critical Defects). No customer should ever receive a device with a Critical Defect. If an item is received with a Critical Defect, return authorization should be requested immediately within 3 business days.

Exceptions

The Company values our customers and we are committed to helping customers with issues that might occur outside the parameters of our standard policy. These will also be handled on a case by case basis, in our sole discretion.